Returns + Exchanges | MVMNT LMTD | Online Sportswear + Supplements | Australia

At MVMNT LMTD, your satisfaction is our first priority. It is absolutely important to us that you are happy with your purchase!

We want your shopping experience to be fun, efficient and smooth as possible... just how it should be!

Please note, MVMNT strictly have a no refund, exchange only policy. Upon checkout, this policy is stated and advised to the customer. By proceeding with a purchase, the customer has agreed to our policy.

All exchanges are promised to be made worry free!

For any returned item, MVMNT will happily provide you with a full in store Credit Note (please note, shipping costs are non refundable). Credit notes are issued to the email you provided in your original order. The credit note will be issued in the form of a gift card which can be used to purchase a replacement. 

Please note, we do not hold items.

We ask you return your item(s) within 7 days of receiving.

IMPORTANT TIPS

Before removing tags, packaging etc. please inspect your item upon receiving. Shop with confidence that quality inspections undergo before despatch your item.

If there is the unfortunate case of a fault, please email MVMNT ASAP to figure out a solution. Customers have 30 days from receiving to report any faults or the matter can not be resolved.

You are entitled to exchange providing that the product is returned to us:
  • Undamaged and in its original condition (if in a slip - please return item in original packaging!)
  • Not purchased on SALE - all final sale Items cannot be returned. Any Final Sale Items which are returned will be refused upon delivery and returned to sender (customer is responsible for return postage)
  • Tags (if any - some brands e.g. ABS2B contain no tags) are attached
  • No animal fur is on clothing e.g. cat & dog hair or human hair
  • Item is returned within in our policy time frame
  • There are no obvious signs of the product been used, worn or washed!
  • Absolutely no returns accepted on items returned to us with stains/makeup/tan marks etc. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by MVMNT.
Please note, MVMNT do not accept the responsibility for customer sent returns; all return shipping costs need to be covered by the customer. It is strongly advised that when shipping back to MVMNT, customers should use a trackable service and retain proof of postage.

DOWNLOAD Return & Exchange form HERE.

We do also kindly ask, out of courtesy, that MVMNT be notified of any returned goods - whether it be via online chat, email, instagram etc

Thank you for your cooperation, we appreciate it!

More information is below...

Number Of Days To Return Items

Firstly, MVMNT LMTD must be contacted within 7 of your delivery date with reasons for return. 

For all international orders, we grant 14 business days. If the number of days have gone by since your purchase, unfortunately we can’t offer you the option to exchange your item.

Faulty Items

All products undergo quality inspection before dispatch for faults or damage. The likelihood of receiving damaged or faulty goods is highly unlikely.We do kindly ask you review your items upon receiving.

However, if this is the case. Please contact MVMNT ASAP and we will figure out a solution!

All products purchased from MVMNT are covered by a 30 day warranty from the date of purchase. This warranty does not cover damage caused by accident, improper care, negligence, normal wear & tear, natural breakdown of colors and material through time, exposure or extensive use.

Non Returnable Goods


GENERAL

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

GIFT CARDS

*Gift Cards are non-refundable.

  • Store credits are issued with a code that will be emailed to your email address associated with the order.

SUPPLEMENTS

Please note, we do not accept opened or used supplements. We do not hold responsibility if you didn't like the taste or if the product is not working for you.

CLOTHING

Please note, due to the delicacy of materials such as mesh, tulle or transparent waistbands - these products are not eligible for return/exchanges.

Sock are also an item that we can not have returned due to hygiene issues.

Please note, any Sale items can NOT be returned.

SWIMWEAR

For Safety/Hygiene purposes, please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

How To Complete Your Return

To complete your return, and ensure it is a quick and smooth process, we ask you abide by the the following...

Please do not send your purchase back to the manufacturer. Send back to MVMNT LMTD.

Firstly, we kindly ask you contact MVMNT LMTD (within your delivery time frame) via email with subject field ‘Return & Exchanges’ to…

mvmnt.lmtd@gmail.com 

In the email we ask you provide the following,

  • Name
  • Preferred contact method
  • Order number (located on invoice)
  • Items wanting to be returned e.g. item name, colour, size
  • Please specify reason for exchanage 

We also kindly ask you complete our return form (which is sent upon request)  when sending back your item and attach it with your return item when sending back. Please click HERE, to download form.

Keep in mind the sender is responsible for the following...

  • Sender will be responsible for all return shipping costs
  • Return form must be attached
  • We must be contacted within your delivery time frame
  • Orders within Australia must be returned within 7 business days from delivery and 14 for all international orders.

Partial/Rejected Refunds

There are certain situations where only partial refunds are granted (if applicable)

  • Where products have obvious signs of use
  • Products have been or have attempted to be opened 
  • Products is not in its original condition

Here are some further clarifications...

Clothing
  • There must be no signs of clothing been worn, washed, smell (perfumes, deodorants etc.) stains (e.g. make up) and have full tags attached.
  • It must be returned in original sealed packaging which should be in its unused, seable condition
Supplements
  • MVMNT have non-refundable / returns policy on all supplements

Store Credits

All returns will automatically be issued an e-store Credit Note that will allow you to easily purchase an alternative item.

Please note, if your returned item is not returned under policy rules, we will notify you via email as to why your item was rejected and eligibility for an exchange. 

There is no expiry date on your in store credit and you can use at any time and it does not have to be used all at once!

Sale items

All Sale items can NOT be returned. 

Only regular priced items may be refunded for an exchange, unfortunately sale items are non 
exchangeable.  

Gifts

If the item was marked as a gift when purchased and shipped directly to you, please notify us whom the gift (name) was purchased under. If you wish to return your goods, as long as they are in perfect condition and received we will then issue you at gift card.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and they will find out about your return.

Where do I return my goods?

To return your purchase, please send back to:

MVMNT LMTD

PO BOX 70

Brown Hill

Victoria 3350

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Also be aware and prepared for any custom or import taxes you may incur due to country laws. MVMNT LMTD will not be held liable for such payments.

Tracking

We strongly advise you consider using a trackable shipping service or purchasing shipping insurance when posting back your item. We don’t guarantee that we will receive your returned item.

Custom & Import Taxes

Please be aware, on receiving your exchange item, depending on your on your location there may be additional costs added by customs that will have to be paid on the receivers end. This will be due to country laws.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Also be aware and prepared for any custom or import taxes you may incur due to country laws. MVMNT LMTD will not be held liable for such payments.

When consumers do not have the right to return a product - Australian Consumer Law

Consumers do not have a right to return a product if they:

  • changed their mind and no longer want the product
  • ordered the wrong product
  • found the product cheaper elsewhere
  • found a better product elsewhere
  • were aware of the relevant fault before buying the product - for example, if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online
  • damaged the product by misusing it - for example, if they dropped a mobile phone in the water
  • used the product for a long time and the problem is as a result of usual wear and tear.

Wear & Tear

Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. Damage from wear and tear will not be covered.

No refund, exchange only Policy - Australian Consumer Law

In accordance with Australian Consumer Law, MVMNT are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals in tact (if applicable). Any goods or garments that have been damaged or altered from their original condition are not eligible for return.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund


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